Frequently Asked Questions
Find answers to common questions about our products and services
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Hallmark Gift Cards.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. Please contact customer service within 30 minutes of placement to request changes.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select international territories. Shipping fees vary by location.
Are your products available for personalized engraving?
Yes, many of our keepsakes and gifts offer personalization options. Look for the 'Personalize' button on the product page.
How do I join the Crown Rewards program?
You can sign up for free on our website or at any Hallmark Gold Crown store to start earning points on every purchase.